Your feedback is important to us. It should only take 2 minutes.

What type of feedback would you like to provide?


Your Responses will be used in accordance with our Privacy Policy

Return Policy

Return Policy

If you are not entirely satisfied with your purchase, simply return the unopened item within 14 days with your receipt.

If the returns criteria are not met fully, we may refuse the return.

This policy is in addition to your statutory rights and IMAGE commercial guarantees.

What you will need

Your receipt and the item’s original packaging or form are required for all returns and exchanges. We issue refunds through the same method of payment as the original payment (e.g. credit card purchases will be credited to the original credit card account.

We will not refund any delivery and assembly costs you have paid in case you requested to return goods already delivered to your home. And based on our evaluation of item condition we will refund the product value.

Purchases that are not refundable

  • Used bedding (i.e. bed linens, duvets, pillows and pillow-cases)
  • Made-to-measure items
  • On demand manufactured products
  • Any mattress or stuffed and upholstered products without a law label
  • Cut metre fabrics
  • Products that have been modified, altered or washed
  • Gift cards
  • At any time, IMAGE reserves the right to refuse a return or exchange, and we may ask for picture identification Please visit the nearest branch or contact us for more details on 15073